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Basic Computer Requirements for Vital Links Webinars on WebEx


Participant Expectations:

As a participant of this workshop, it is your responsibility to ensure that your computer is compatible with WebEx and YouTube and to also make sure that you will be able to carry out the necessary functions during the course. Information about WebEx and YouTube can be found below. It is expected that participants are comfortable with operating a computer on a “basic” level, including adjusting their volume, navigating tabs on the WebEx site, and managing YouTube videos (i.e., knowing where to find the play/pause button). For participants who are concerned about managing this workshop’s format, Vital Links has created a tutorial to familiarize participants with our online training and the WebEx service. Follow the link below to view the tutorial through YouTube.  For best video quality, make sure resolution is 720p or higher. 

Tutorial Link:


WebEx Training Center - System Requirements:






Operation Systems

Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows Server 2008, Windows Server 2008 R2 or Windows 10

(WebEx no longer supports Windows XP)

10.7, 10.8. 10.9, 10.10 or 10.11



Ubuntu 12.x and 14.x (Gnome), Red Hat 5, 6, Open SuSE 13.1, 13.2,
Fedora 19, 20 (all 32-bit)

Internet Browser

Microsoft Internet Explorer 7, 8, 9, 10 or 11

Chrome 11 or later2

Firefox 3.0 or later3

Safari 5, 6, 7 or 8

Chrome 11 or later2

Firefox 3.0 or later3

Firefox 3.0 or later3




JavaScript and cookies enabled

JavaScript and cookies enabled

JavaScript and cookies enabled


Intel Core2 Duo CPI 2.XX GHz or AMD processor (2 GB of RAM recommended)

Intel (512 MB of RAM or more recommended)

Intel or AMD x86



Active X enabled (unblocked for IE is recommended) Java 6 or later


Java 6, libstdc++ 6.0,
GNOME/KDE windowing

1Joining a Meeting on a Mac:

  • Starting with Mac OS X 10.7, Apple no longer offers Java as part of the Mac operating system. Since WebEx had previously relied on the Java browser plugin to automatically download the meeting application for first-time users, those who did not have Java installed found it difficult to join a meeting. The dependency on Java has been removed. Instead, the user is asked to install a small plugin that, once installed, handles the rest of the meeting application installation and then starts the meeting.
  • When you join an event using Event Center for the first time on Safari 6.X and Safari 7, a problem occurs. After you have installed WebEx, Safari requires you to trust the plugin for the site you are attempting to join the event from. The page will refresh after that, but you will not join the event. In order to join, go back to the link you originally selected and you will be able to join successfully.

2Using WebEx on Chrome:

  • Because Chrome will be removing support for NPAPI, a new joining method using a Chrome extension has been provided for using WebEx starting with Chrome 38. When using WebEx for the first time on Chrome, users will be guided through a one-time process to add the extension and update the WebEx application. After the first time, users can join without the extra steps.

3Using WebEx on Firefox:

  • Firefox 64-bit is not supported.

Compatibility Check for WebEx:

In order for your computer to communicate with WebEx, you must install the "WebEx Training Manager." For the majority of users, WebEx Training Manager will automatically be installed when joining a live session for the first time; however, some individuals may experience difficulties with the installation. To minimize experiencing technical difficulties on the day of the workshop, you can download the WebEx Training Manager ahead of time. We strongly recommend doing this so that in the event that you experience difficulties, there will be adequate time to troubleshoot. We strongly recommend this option for individuals using Mac or older computers or who will be viewing from the workplace.

To install the WebEx Training Manager:

1. go to

2. On the left-hand side of the screen, click on "Support"

3. Select "Downloads"

4. Near the top of the page, you will see a section for "WebEx Training Manager."

5. To download the proper version of WebEx Training Manager, look to the right-hand side of the chart to find the appropriate file for your computer and internet browser. Click on the appropriate file and follow the subsequent prompts. Your computer may prompt you that this is an "executable" file and ask if you are sure you want to install it. Click to confirm you want to install the file. 


Compatibility Check for YouTube:

Throughout this workshop, there will be a number of videos that will be streamed using YouTube. Due to the practical nature of Vital Links' courses, it is important that you be able to view these videos. Therefore, we strongly recommend that each participant ensure that they are able to view YouTube videos from the computer at which they will be viewing the workshop. This is particularly important for any participants who will be viewing from the workplace or another location that may block YouTube access.

Note: Vital Links online workshops are NOT currently supported on I-pads or other tablets. 


Helpful Technical Hints:

Most of our participants have had a seamless experience during the online workshops; they are able to hear and view the entire workshop without an interruption in connection or "buffering." While it is normal to experience brief distortions in the audio and/or video streaming (usually lasting only a few seconds) from time-to-time, some people may experience more frequent connection difficulties. This is directly related to their internet connection and/or processing speed. Although Vital Links cannot directly influence individual internet connections or computers, we have found a few suggestions that often alleviate the connection problems. If you experience frequent "buffering" issues during the course, you can try the following suggestions:

1. Use a hard-wired internet connection rather than using wireless internet: Direct internet connections tend to be faster than wireless routers; therefore, you may be able to improve your internet speed if you directly connect your computer to the internet source (either the modem or router) using an Ethernet cord. 

2. Close all unused computer applications: As a general rule, the more computer applications that you are using at one time, the slower your computer will be. This is because the processor inside of your computer has a maximum speed at which it can function. You can optimize your computer processing speed by closing all unused applications during the course.