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Basic Computer Requirements for Vital Links Webinars on WebEx


Participant Expectations:

As a participant of this workshop, it is your responsibility to ensure that your computer is compatible with WebEx and YouTube and to also make sure that you will be able to carry out the necessary functions during the course. Information about WebEx and YouTube can be found below. It is expected that participants are comfortable with operating a computer on a “basic” level, including adjusting their volume, navigating tabs on the WebEx site, and managing YouTube videos (i.e., knowing where to find the play/pause button). For participants who are concerned about managing this workshop’s format, Vital Links has created a tutorial to familiarize participants with our online training and the WebEx service. Follow the link below to view the tutorial through YouTube.  For best video quality, make sure resolution is 720p or higher. 

Tutorial Link:


WebEx Training Center - System Requirements:






Operation Systems

2003, Vista, Windows 7, Windows 8, Windows 8.1

(WebEx no longer supports Windows XP)

10.5, 10.6, 10.7, 10.8. 10.9



Ubuntu 10x and 11x (Gnome), Red Hat 5, 6,
Open SuSE 11.4,
Fedora 15, 16

Internet Browser

Microsoft Internet Explorer 6, 7, 8, 9, 10, or 11

Firefox 3.0 or later

Chrome 11 or later

Firefox 3.0 or later

Safari 5, 6, 7

Chrome 11 or later

Firefox 3.0 or later




JavaScript and cookies enabled

JavaScript and cookies enabled

JavaScript and cookies enabled



Active X enabled Java 6 or later


Java 6, libstdc++ 6.0,
GNOME/KDE windowing


Compatibility Check for WebEx:

In order for your computer to communicate with WebEx, you must install the "WebEx Training Manager." For the majority of users, WebEx Training Manager will automatically be installed when joining a live session for the first time; however, some individuals may experience difficulties with the installation. To minimize experiencing technical difficulties on the day of the workshop, you can download the WebEx Training Manager ahead of time. We strongly recommend doing this so that in the event that you experience difficulties, there will be adequate time to troubleshoot. We strongly recommend this option for individuals using Mac or older computers or who will be viewing from the workplace.

To install the WebEx Training Manager:

1. go to

2. On the left-hand side of the screen, click on "Support"

3. Select "Downloads"

4. Near the top of the page, you will see a section for "WebEx Training Manager."

5. To download the proper version of WebEx Training Manager, look to the right-hand side of the chart to find the appropriate file for your computer and internet browser. Click on the appropriate file and follow the subsequent prompts. Your computer may prompt you that this is an "executable" file and ask if you are sure you want to install it. Click to confirm you want to install the file. 


Compatibility Check for YouTube:

Throughout this workshop, there will be a number of videos that will be streamed using YouTube. Due to the practical nature of Vital Links' courses, it is important that you be able to view these videos. Therefore, we strongly recommend that each participant ensure that they are able to view YouTube videos from the computer at which they will be viewing the workshop. This is particularly important for any participants who will be viewing from the workplace or another location that may block YouTube access.

Note: Vital Links online workshops are NOT currently supported on I-pads or other tablets. 


Helpful Technical Hints:

Most of our participants have had a seamless experience during the online workshops; they are able to hear and view the entire workshop without an interruption in connection or "buffering." While it is normal to experience brief distortions in the audio and/or video streaming (usually lasting only a few seconds) from time-to-time, some people may experience more frequent connection difficulties. This is directly related to their internet connection and/or processing speed. Although Vital Links cannot directly influence individual internet connections or computers, we have found a few suggestions that often alleviate the connection problems. If you experience frequent "buffering" issues during the course, you can try the following suggestions:

1. Use a hard-wired internet connection rather than using wireless internet: Direct internet connections tend to be faster than wireless routers; therefore, you may be able to improve your internet speed if you directly connect your computer to the internet source (either the modem or router) using an Ethernet cord. 

2. Close all unused computer applications: As a general rule, the more computer applications that you are using at one time, the slower your computer will be. This is because the processor inside of your computer has a maximum speed at which it can function. You can optimize your computer processing speed by closing all unused applications during the course.